Terms and Conditions

Terms & Conditions of your Stay with The Islay Hotel

Full payment is required at the time of booking.

Cancellation Policy:

  • Bookings cancelled/modified 7 days before stay – full refund
  • Bookings cancelled/modified between 7 days & 24hrs – a charge will be made for one nights stay
  • Bookings cancelled/modified less than 24 hours or ‘no show’ – full charge for complete booking* will be made

*If cancellation of stay is due to cancellation of travel plans due to weather or unforeseen circumstances, guest can re- book up to 14 days at the rate they have already paid. If guests are unable to re-book within 14 days the value already paid can be used as a credit against a future booking however the rate may of changed and any additional cost will need to be paid at time of new booking.

Web Site Terms and Conditions

Accessibility – The Islay Hotel takes seriously the issue of making accessible web content and software. It is committed to developing software products that promote accessibility for people with disabilities and meet current accessibility standards, including those defined by Section 508 website of the U.S. Rehabilitation Act and the W3C’s Web Content Accessibility Guidelines. On this Site, you can control the size of the text, dependant upon the functionality of your browser.

Cookies Policy – As part of the European Union privacy protection laws we are required to inform you when we use files called ‘cookies’ on our website. Cookies are small, harmless text files sent to your computer or mobile when you visit a web site. Most web sites use cookies. We do not use cookies to track individuals or store sensitive information such as your name, address or credit card details. We may use a number of different cookies on this site including session and other third party cookies. We use an analytics company (Google Analytics) on this web site to gain information to help us in the performance and marketing of this site. The analytics cookies collect non-personally identifiable information about you. 3rd parties (such as online reservations systems and social media sites) that feature on this website may also use cookies to ensure their features and processes work properly. Please note we are not responsible for cookie usage on these websites and features. By using this Site you are accepting the terms of this Cookie Policy. If you do not consent to us using cookies, you can restrict or delete them from your browser by adjusting the settings in your browser software. Please note if cookies are disabled the online browsing experience may be limited.

Liability – The Islay Hotel takes every effort to make this Web Site as up to date and accurate as possible. However, we cannot be held responsible for any loss, costs or damages incurred as a result of using this Site.

Copyright – All information contained on this website is the property of The Islay Hotel, and cannot be reproduced in any format for any purposes without the prior written permission.

Trademarks – The Islay Hotel and The Islay Hotel logo is a service mark of The Islay Hotel. All other trademarks, product names and company names or logos cited anywhere on this Site are the property of their respective owners.

Intellectual Property Rights – Except as expressly provided, nothing contained in these conditions or anywhere on this Site shall be construed as conferring any licence under any of The Islay Hotel’s or any third party’s intellectual property rights.

Privacy – You can access the Site and browse the Site without disclosing Personal Information. Personal Information which you supply whilst using this Site may be held in our computer records. It may be used to offer you new services (by post, telephone, e-mail or fax) which we think might be of interest to you. If you do not want your information to be used for marketing purposes please inform us in writing at: The Islay Hotel, Charlotte Street, Port Ellen, Isle of Islay, PA42 7DF. It is our policy to take all necessary steps to ensure that Personal Information held by The Islay Hotel is processed fairly and lawfully. We will take all necessary steps to implement this policy. All employees of The Islay Hotel and data processors who have access to Personal Information are obliged to respect the confidentiality of your Personal Information. It is our policy to ensure that all relevant statutory requirements are complied with, including the eight Data Protection Principles contained in the Data Protection Act 1998. If you would like to obtain a copy of any information we hold on you or you believe that we may be holding personal information about you that is incorrect, you may request details of the personal information held on you by writing to The Islay Hotel, Charlotte Street, Port Ellen, Isle of Islay, PA42 7DF. We would be happy to update any of the details we hold on our database.

Web Links and Downloads – This Web Site may display hyperlinks or pointers to other Web Sites maintained by third parties which The Islay Hotel think may be of interest to visitors of the Site. Information placed on any web sites linked to the Site is not under the control of The Islay Hotel. If you decide to access any such information you do so at your own risk. It is always advisable to run an anti-virus programme on all content and materials downloaded from the Internet.

Site Content – The Islay Hotel reserves the right to make changes and corrections to the information placed on the Site at any time, without notice to the visitors to the Site. The ownership of and sole rights to obtain the ownership of the content placed on the Site shall at all times be vested in The Islay Hotel. You may not modify, reproduce or distribute the content placed on the Site or use any trademarks associated with The Islay Hotel without the prior written consent. You may download one copy of the content of the Site for your own personal use but you may not in so doing remove any trademark, copyright or other proprietary notice.

Severence – If any provision of these terms of use is found to be invalid, illegal or unenforceable for any reason by any competent authority or a court of law, the remaining terms shall continue in full force and effect.

Entire Agreement – These terms of use represent the entire agreement between you and The Islay Hotel relating to your use of the Site. You agree that you will have no remedy in respect of any untrue representation innocently or negligently made by or on behalf of The Islay Hotel prior to accepting these terms of use whether such representation was made orally or in writing.

Governing Law – These terms of use shall be governed by and construed in accordance in all respects with the laws of Scotland and in the event of any dispute regarding your use of the Site you shall submit to the exclusive jurisdiction of the Scottish Courts.

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